Last updated on Jan 06 2025

For the purpose of these Terms and Conditions, The term "we", "us", "our" used anywhere on this page shall mean SWETA MISHRA, whose registered/operational office is H.n. 8 , anand green city, Rau, infront of cancer hospital Indore MADHYA PRADESH 453331 . "you", “your”, "user", “visitor” shall mean any natural or legal person who is visiting our website and/or agreed to purchase from us.

To avail of the service from ExpertWash, the user or customer should provide genuine information related to name, contact number, email ID, and address at the time of booking the service.

Services Policy

ExpertWash store in-charge or delivery person has the right to examine or enquire about garment(s) or item(s) existing stain(s), damage(s), and defect(s) before collecting the garment(s) or Item(s). Customers cooperate with the same.

“ExpertWash” will not take any responsibility or liability, if orders or services are directly taken from unauthorized means without placing an order with Us.

Users can book an order or service or schedule a pickup on the platform or by calling us on the ExpertWash customer care number.

“ExpertWash” is not responsible for the fastness of color or shrinkage of garments or damage & does not guarantee 100% removal of stains.

“ExpertWash” cannot be held responsible for the breakage of buttons, hooks, beads, trimmings, or threads-out or other damages.

“ExpertWash” cannot be held responsible for delay, loss, or damage to any arising from unforeseen circumstances or causes beyond control. ExpertWash is not responsible for loss of or damage to any valuable or personal or non-cleanable items left in the garment(s)/ item(s) such as money, jewelry, or anything else.

ExpertWash will ensure to use all means at its disposal to provide quality service to customer(s).

Garment(s)/item(s) shall be delivered on the scheduled date of delivery as per the customer(s) invoice date. However, any delay in delivery due to unforeseen reasons does not entitle the Customer to any compensation or discount.

Any exchange of clothes should be reported to ExpertWash customer care within 24 hours of delivery of the order or service.

Express and Next day delivery services will be charged at extra cost, these services are not applicable before weekly-offs & public holidays.

Removal or fixing of Curtains and other home furnishing items will be charged at extra cost which can be mutually agreed between the customer or delivery person. However, ExpertWash is not responsible for any loss or damage during the removal or installation of curtains and other home furnishing items.

Customers shall take delivery of processed or ready garment(s) or item(s) within 30 days of the Invoice date, failing which ExpertWash is not liable for any loss or damage or quality defects of garment(s) or Item(s). Such garment(s) or Item(s) shall be re-processed at additional cost. Customer(s) shall provide a related order invoice before collecting such garment(s) or item(s) from ExpertWash.

Customers are requested to count the clothes at the time of delivery, any shortage should be reported to “ExpertWash” customer care or ExpertWash authorized delivery person at the time of delivery.

Customers are requested to examine their garments before taking delivery and ExpertWash is not responsible for any damage reported after delivery.

In case of any unsatisfactory service with the said garment(s) or item(s), the customer may book for re-process up to two (2) times within twenty-four (24) hours from the time of delivery of garment(s) or Item(s). No garment(s) or Item(s) shall be accepted for re-process without the original ExpertWash barcode process tag on the garment(s) or Item(s). failing which ExpertWash is not liable for any loss damage or quality defects of garment(s) or Item(s).

In the event of damage to the garment(s)/item(s), the Customer is eligible for a refund of the particular invoice amount subject to the satisfaction of ExpertWash after scrutinizing the photographs, supporting documents, and details provided by the Customer. However, compensate, up to the maximum, ten (10) times the garment or item invoice value or Rs. 3,000/- (Rupees Three Thousand Only), whichever is lesser shall be given to the Customer at the sole discretion of ExpertWash, regardless of brand or condition excluding leather, suede and household items which are at customers own risk at all times.

In case of loss to the garment(s) or item(s) by ExpertWash or ExpertWash authorized delivery person, compensation up to the maximum of ten (10) times of garment or item Invoice value or Rs. 3,000/- (Rupees Three Thousand Only), whichever is lesser shall be given to the Customer by ExpertWash, regardless of brand or condition excluding leather, suede and household items which are at customers own risk at all times.

All communication will happen via SMS, WhatsApp or platform, So request you to check all the notifications

GST/Taxes is additional as per prevailing government rates

The price of garment(s) or Item(s) will be decided on a case-to-case basis depending on the complexity of the garments

ExpertWash may use the images of your clothes for promotional purposes.

Your use of the website and/or purchase from us are governed by following Terms and Conditions:

The content of the pages of this website is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements.

Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in our website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.

From time to time our website may also include links to other websites. These links are provided for your convenience to provide further information.

You may not create a link to our website from another website or document without SWETA MISHRA’s prior written consent.

We, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Changes To the Agreement: The above mentioned information is liable to change at any time without any prior notice. Company shall not be liable for any loss incurred.

All disputes are subject to the jurisdiction of Courts in Indore only.

By availing service(s), the customer agrees that he/she has thoroughly read, understood, and agreed to these terms and conditions.

Mobile / WhatsApp: +91 96695111969

Regards,

ExpertWash Services